You can manage your subscription yourself, at any time, without needing to email us.
Managing it yourself
Log in to your account at https://maneuplabs.com/account.
From there you can:
- Cancel your subscription
- Pause it, or skip an upcoming order
- Change how often it is delivered
- Change which products are included
- Update your shipping address
- Update your payment method
Every order confirmation and recurring charge email also contains a direct Manage Subscription link, which takes you to the same place.
Cancelling
Cancelling stops all future recurring orders and charges. There is no cancellation fee and no notice period.
If you would rather not lose your place entirely, consider pausing or pushing back your next delivery instead. Plenty of people do this when they simply have more product than they need right now.
If you have more than one subscription
Some customers end up with several active subscriptions — a serum on one schedule and a supplement on another, for example. All of them appear in your account together, and each is managed separately. If you are cancelling, check that you have cancelled each one.
An order that has already shipped
This is the most common source of confusion, so plainly:
Once an order has left our warehouse, we cannot recall it. Cancelling stops everything after that point, but a parcel already in transit will still arrive.
If you do not want it, you have two options:
- Refuse the delivery. If you can decline the parcel at the door, it comes back to us automatically and we refund once it arrives.
- Return it unopened. If it gets left in a mailbox or with a neighbour and refusing is not possible, email us and we will arrange the return.
Either way you will not be charged again once the subscription is cancelled.
If you get stuck
Email hello@maneup.org and we will sort it out for you directly.