There is a real person on the other end of these, and we aim to reply within 12 hours.
Support — orders, subscriptions, refunds, and the product
Email hello@maneup.org
That is the right address for anything to do with your own order: tracking, a late or missing delivery, something damaged or wrong, returns, refunds, money-back guarantee claims, subscription changes, Root Rewards, and questions about how to use the products.
Partnerships, affiliates, and wholesale
Email beowulf@maneuplabs.com
For affiliate partnerships, collaborations, wholesale and distribution, and creator enquiries. Please do not use this address for order support — it will be slower to answer.
What to include
You will get this sorted in one reply rather than three if you include:
-
Your order number. It is in your confirmation email and starts with a
#. - The email address you ordered with, if it is different from the one you are writing from. This is the single most common cause of us not finding an order.
- A photo, if something arrived damaged, incomplete, or incorrect.
- Every order number involved, if your question covers more than one order.
For a 150-Day Money-Back Guarantee claim, include your progress photos and your start date. Read The 150-Day Money-Back Guarantee first so you know what we ask for.
Things you can do yourself, faster
You do not need to email us for these. Log in at https://maneuplabs.com/account to:
- Pause, skip, reschedule, or cancel a subscription
- Change which products are in your subscription
- Update your shipping address or payment method
- View your orders and tracking
- Check your Root Rewards balance and create a discount code
Before you write in about a missing email
Shipping confirmations, return labels, gift cards, and digital guides are very often filtered into Spam, Junk, or Promotions. Check those folders first — it resolves this more often than not.
Response times
We aim to reply within 12 hours.
Money-back guarantee claims take a little longer, because a member of the team reviews each one individually. Allow up to 72 hours for that, and we will come back to you either way.