We would rather fix this quickly than put you through hoops. Here is exactly what happens in each case.
An item arrived damaged
Email us at hello@maneup.org with a couple of photos — the damaged item, and the packaging it arrived in. The packaging helps us work out where in transit it happened.
We will arrange a free replacement. You do not need to send the damaged item back to us.
Already thrown it away? That is fine, and it happens often — a leaking bottle usually goes straight in the bin. Just tell us what happened and we will send the replacement without needing photos.
An item is missing from your order
Email us with your order number and which item did not arrive. We will confirm your current shipping address, then send the missing item free of charge.
Before you write in, it is worth checking whether your order shipped in more than one parcel. Bundles sometimes arrive separately, a day or two apart.
You received the wrong item
Same process. Send a photo of what arrived along with your order number, and we will get the correct item out to you.
Digital items are sent by email, not in the box
If your order included The Complete Hair Restoration Guide, The Ultimate Hair Transplant Guide, or a gift card, these arrive by email rather than in your parcel.
Check your Spam, Junk, and Promotions folders first — they are very often filtered there. If you still cannot find them, email us and we will send them to you directly.
How long this takes
We aim to reply within 12 hours.
Replacements then follow our normal shipping timeline: around 1 business day to process, then 3–5 business days within the United States, or 8–12 business days elsewhere.
Getting in touch
Email hello@maneup.org with your order number. The order number is in your confirmation email and starts with a #.