How long delivery should take
Orders are processed within 1 business day, excluding holidays. Once dispatched:
- United States: 3–5 business days
- Everywhere else: 8–12 business days
You will get a shipping confirmation email with a tracking number as soon as your order leaves us.
Tracking your order
Your tracking number is in the shipping confirmation email. If you cannot find that email, check your Spam, Junk, and Promotions folders first — it is often filtered there.
You can also see your orders and tracking by logging in at https://maneuplabs.com/account.
If you email us for tracking, include your order number and we will send the details straight back.
Tracking hasn't updated in a while
Carrier tracking can sit still for several days and then jump, particularly on international routes and over weekends or holidays. A quiet tracking page on its own is not usually a sign that anything has gone wrong.
When we send a free replacement
If your order has not arrived 10 days after the end of its expected delivery window, contact us and we will send a replacement free of charge.
Your delivery window is 3–5 business days from dispatch within the United States, or 8–12 business days internationally. Once that window has passed, you have a further 10 days before we treat the order as lost — that buffer is there because parcels genuinely do turn up late, particularly across borders.
You do not need to chase the carrier yourself, and you will not be asked to pay for the replacement. Email hello@maneup.org with your order number and we will arrange it.
Tracking says delivered, but nothing arrived
This one is usually worth a quick check before you write in. Carriers occasionally mark parcels delivered a little early, and packages get left in unexpected places.
Have a look:
- Around your door, porch, and any side or back entrance
- With neighbours, a building manager, or a mailroom
- With anyone else at your address who may have brought it in
If it has not turned up after a day, email us and we will sort it out.
Delivery access problems
If your address has a security gate, a buzzer, or anything else a driver needs to know about, add those details in the delivery instructions field at checkout. If an order is already on its way and you need to add instructions, email us and we will pass them to the carrier where we can.