The cutoff
Orders are sent to our warehouse the same day they are placed, so the window to change anything is short.
Email us the same day, before 2:00 PM ET. After that, your order has already gone for picking and packing and we can no longer edit or stop it.
Email hello@maneup.org with your order number and what needs to change. If it is urgent, put the order number in the subject line so it is easy to spot.
What we can change before the cutoff
- Cancel the order entirely
- Change the shipping address
- Add, remove, or swap items
- Change quantities
After the cutoff
Once an order is with the warehouse or already in transit, we cannot recall it. That is not us being unhelpful — the parcel is physically out of our hands.
You still have two straightforward options:
- Refuse the delivery. If you can decline the parcel at the door, it comes straight back to us and we refund once it arrives.
- Return it unopened. If it is left in a mailbox or with a neighbour and refusing is not possible, email us and we will arrange the return.
Wrong address on an order that already shipped
Get in touch as soon as you notice. Depending on where the parcel is, the carrier can sometimes redirect it. If it cannot be redirected and comes back to us, we will reship it to the correct address once it arrives.
To avoid this in future, you can update your default shipping address in your account at https://maneuplabs.com/account.
Subscription orders
Recurring orders follow the same rule. If you want to skip, delay, or cancel an upcoming delivery, do it before it processes — you can do this yourself at any time from your account.