Where the money goes
Refunds are always issued back to the original payment method used on the order. We are not able to send a refund to a different card or account.
The timeline
- Your return arrives at our warehouse and we inspect it.
- We email you to confirm whether the refund is approved.
- Once approved, the refund is issued within 10 business days.
After we issue it, your bank or card issuer may take additional time to post it to your account. That stage is outside our control and varies between providers.
If more than 15 business days have passed since we told you your refund was approved and you still have not seen it, email hello@maneup.org and we will chase it up.
Refunds without a return
In some situations we will refund you without asking you to send anything back — a damaged item, for example, or a delivery that went badly wrong. If that applies to you, we will say so explicitly in writing. The 10-business-day timeline works the same way.
If your claim covers more than one order
List every order number in your email. If a second order is not mentioned, it can be missed, and that means coming back to us a second time to chase the remainder.
Refunds under the 150-Day Money-Back Guarantee
Money-back guarantee claims go through a separate review before any refund is issued, because we look at your usage and progress photos as part of the process. Once that review is complete and approved, the refund follows the same timeline as above.
Getting in touch
Email hello@maneup.org with your order number and we will look into it.